Frequently Asked Questions

Answer: Yes, free users can continue using Hashchats after their credits are used up. You can still chat with friends and colleagues in DMs or group chats without limits, but you won't be able to summon AI yourself. However, you can still see AI responses when Pro users toggle @ai in group chats.

Answer: You can always check your remaining free usage balance from your Account Management page. Free usage availability and expiry windows depend on your account status, so use that page as the source of truth for your current balance.

Answer: We have automatic systems in place to detect spam-like behavior i.e. cases where the same device or the same individual attempts to sign up multiple times. If flagged, accounts may not receive any free credits at signup. This process is automated and there are no exceptions. We do this to keep things fair for everyone and to grow responsibly.

Answer: Each AI mode uses a different amount of usage. Text, image, video, audio, and Voice AI may require enough remaining balance before Hashchats can start a request. If your free balance is too low for the selected AI type, you can still send normal messages, join people chats, and view AI responses created by Pro users in shared chats, but you will need more available AI usage to generate your own AI response.

You can check your current balance from Account Management. If you want more AI usage, upgrade to the Pro Plan from the Hashchats Web App.

Answer: The $20/month Pro subscription includes everything available to free users, plus $20 in AI usage credits each month to access AI-specific features. These features include private AI chats, group collaboration with the ability to summon AI whenever needed, and a real-time AI usage summary. This means you can generate Text, Images, Video, Audio, and Voice AI, up to a total of $20 each month. After that, pay-per-use pricing applies for the rest of the billing period.

AI Usage Pricing Details & Breakdown

Note: Our Text AI's Advanced tier can automatically select reasoning or search models when it determines that your prompt requires deeper thinking (e.g., complex inquiries) or searching the web for more up-to-date information. These include internal "thinking" or "reasoning" steps as well as webpage content as context, which are part of the token usage. You won't see these tokens generate, but they help make responses smarter and more accurate.

Note: Our Image AI's Masterpiece tier can automatically select different AI models for different purposes but is always priced the same per image.

Note: Our Video AI's Shorts tier can automatically choose to generate a video between 5 and 15 seconds depending on your prompt. It always defaults to 5 seconds when unsure.

Note: Our Audio AI's Music tier can automatically choose to generate a song between 10 seconds all the way to 5 minutes. For pricing, all AI-generated songs are counted as exactly 10 seconds of audio regardless of the actual song length (i.e. whether you generate a 5 minute song or a 5 second song, you will be charged for 10 seconds of audio per song, which currently comes out to $0.25 per song at $0.025 per second). This is subject to change at anytime.

Note: Voice AI is for realtime spoken conversations with AI and is billed separately from Audio AI, which is used for generated music and audio files. Voice AI is counted at $0.10 per active minute.

Answer: Once you exceed your $20 in included usage, you'll automatically transition to pay-per-use billing at the same rates. AI usage is tracked in real time and shown in your usage summary on the Account Management page. Any overages are automatically billed in your next billing cycle.

Answer: You can check your real-time usage summary anytime on the Account Management page. It provides a breakdown of your text, image, video, audio, and Voice AI usage for the current billing period.

Answer: Tokens are units of text that Hashchats' AI processes, roughly equivalent to pieces of words. For English text, you can estimate:

• 1 token ≈ 4 characters
• 1 token ≈ ¾ words
• 100 tokens ≈ 75 words

For example, 1-2 sentences are about 30 tokens, and a paragraph is around 100 tokens. Token counts vary by language (e.g., "Cómo estás" in Spanish is 5 tokens for 10 characters). To calculate the exact token usage for your prompts, use OpenAI's Interactive Tokenizer Tool, which shows how text is split into tokens. Note that tokenization may differ slightly depending on the AI model used.

Answer: Yes, you can cancel your Pro subscription plan anytime through one of the following options:

• Billing Portal (Web App): Go to your Account Management page on the web app, select Manage Subscription, and cancel via Stripe.
• Account Deletion: On your Account Management page, choose Delete Account to permanently remove all data and cancel your subscription.

Note: Deleting your account is irreversible and will result in the loss of all associated data.

Answer: We accept all major credit cards, Apple Pay, Google Pay, and Buy Now, Pay Later options (e.g., Affirm, AfterPay, Klarna) via secure Stripe payments.

Answer: We don't offer refunds for canceled subscriptions. If you're facing technical issues, reach out to [email protected], and we'll help resolve them.

Answer: Subscription checkout and subscription management are currently available on the Hashchats Web App. On mobile, you can still use your account and AI features based on your current plan.

Answer: Return to the Hashchats web app after checkout and open Account Management. If the page still shows your old plan, refresh the web app, wait a moment for Stripe confirmation to finish, and check Account Management again. If your Pro plan still does not appear, contact support with your Hashchats account email and the approximate checkout time so we can help investigate. Do not send passwords, verification codes, or full card numbers in support messages.

Answer: Open Account Management in the Hashchats Web App and select Manage Subscription. Hashchats will open Stripe's secure billing portal, where you can manage your payment method, billing details, invoices, and subscription cancellation. Subscription checkout and billing management are not currently handled from the mobile apps.

Answer: From the AI tab, select the More button on a chat and choose Delete Chat. When you're inside a chat, you can also tap the chat name and select Delete Chat to delete it.

If you delete a chat, all messages and media within the chat will be deleted forever.

Chats with multiple people cannot be deleted but can be exited at any time. Deleting a private AI chat affects only you and exiting a multi-participant chat doesn't delete it for others.

Answer: You can convert an AI chat into a temporary chat to keep it out of your regular chat history. Temporary chats are automatically cleaned up after about 24 hours of inactivity.

Answer: Invite links are short-lived and usually expire after about 24 hours. If a link is expired, ask the sender to generate a new invite link, QR code, email invite, or SMS invite from the chat's Add People flow.

If you opened the link while signed out, sign in and retry the same link if it has not expired yet. Once you join, you can view the full chat history and participate immediately. If the link opens in the wrong place, copy it into the Hashchats web app or open it again from the device where you use Hashchats.

Answer: Group chats support up to 100 participants. Any pro user (or free user with AI credits) in the group can toggle @ai to bring AI into the conversation, enabling real-time assistance for everyone. Free users can participate in the chat and view AI responses, but their ability to interact directly with the AI is limited. This makes collaboration with AI seamless in team settings.

Answer: Yes. Open chat options to rename a chat, set a chat photo, mute or unmute notifications, view participants, manage advanced settings, or open shared media and files.

Answer: Yes. Type @ while writing a message to mention someone in the chat. Direct mentions can help get someone's attention, including in muted chats where supported.

Answer: Yes, but only if you are the chat creator (admin by default) or have been transferred the chat admin status. To remove a participant as a chat admin:

1. Open the chat and tap the "More" menu.
2. Tap the chat name OR select "Chat Participants".
3. Tap the "More" option next to the person you want to remove.
4. Select "Remove Participant".

Answer: Each chat can only have one admin. By default, the chat creator is the admin. To transfer admin status:

1. Open the chat and tap the "More" menu.
2. Tap the chat name OR select "Chat Participants".
3. Tap the "More" option next to the person you want to make admin.
4. Select "Transfer Admin".

Answer: Chats with multiple participants cannot be deleted, but you can leave them at any time. From the People tab, select the More button on a chat and choose Exit Chat. When you're inside a chat, you can also tap the chat name and select Exit Chat to leave it.

When you exit a chat, all other participants will remain, and the chat's message history will stay visible to them.

If you are the last remaining participant in a chat, exiting it will automatically delete the chat as well.

Answer: Yes. From either the chat list or chat options, you can mute or unmute people chats anytime. Muting stops regular chat notifications for that chat, while direct mentions can still alert you.

Answer: Yes. You can pin important chats so they stay at the top of your list. Pinning is personal to your account, and you can pin up to 10 chats per tab.

Answer: Yes. In chat options, open Advanced Options and choose Auto-Translate Messages. Translation is set per user, per chat, and applies to new incoming messages.

Answer: Yes. In chat options, open Advanced Options and choose Auto-Delete Messages. You can set it to none, 12 hours, 24 hours, 7 days, or 30 days.

Answer: When you open a people chat with three or more unread messages, Hashchats shows an Unread button and a Summary button. Unread jumps to the last message you had read. Summary immediately marks the messages through the latest one at tap time as read, then creates a quick AI recap. For very large catch-ups, the recap covers the newest 100 unread messages while older unread messages are still marked as read. Both buttons disappear as soon as either one is tapped, even if the next action cannot be completed.

Answer: To forward a message on mobile, simply double-tap a message and then select the chat to forward it to. On the web, hover over the message for a moment, click the forward icon, and then select the chat to forward the message to.

Answer: You can only share media (photos, videos, audio, and files) on mobile by tapping the share icons. On the web, sharing outside of Hashchats is disabled by default but you can always download media.

Answer: To download a message's text on mobile, tap a message and then tap the download icon. On the web, hover over the message for a moment, then click the download icon. You can then download it as plain-text or markdown format.

To download media (photos, videos, audio, files) on the web or mobile, tap the download icon to download it.

Answer: On mobile, swipe the message from left to right to see a list of viewers (with reactions, if any). On the web, hover over the message and click the eye icon to view the list of viewers and reactions.

Answer: When @ai is off, you can attach files, images, videos and audio using the attachment icon. You can send GIFs using the GIF button, and share links by simply adding them to your message text.

When @ai is on:

1. Text AI: Upload up to 8 files, images, videos, or audio, plus any links. All inputs will be used to generate text.
2. Image AI: You can attach up to 8 images only. Other file types are not supported in this mode.
3. Video AI: You can attach only 1 image. Videos, audio, and files are not supported in this mode.
4. Audio AI: You cannot attach any files, images, videos, audio, or links in this mode.

Answer: Yes. When @ai is on with Text AI, links in your message can be used as context when Hashchats can access the public webpage. Hashchats may also show link previews in chats when supported.

Image AI, Video AI, and Audio AI do not use links the same way. Image AI uses image attachments, Video AI can use one image attachment, and Audio AI does not support attachments or links as prompt inputs.

Answer: Yes. Tap the record button to record a voice message and send it. Voice messages are automatically transcribed, and you can edit the transcription or attach images, videos, or files along with the voice message.

Answer: You can attach up to 8 attachments in any combination of images, videos, audio, or files. On web, each attachment can be up to 32MB. On iOS and Android, videos larger than 32MB may be optimized before upload and can be sent if the optimized video is 128MB or less. Other attachment types remain limited to 32MB. Files are rejected if they still exceed the applicable limit after processing.

For message lengths, a maximum of 128K characters is allowed when @ai is off. For Text AI, the maximum message length is also 128K characters. For image, video, or audio generation, the maximum allowed message length is 8K characters.

Answer: Uploads can fail when a file is too large, the current AI mode does not support that attachment type, your device blocks camera, microphone, photo, file, or location permission, or your internet connection drops during upload.

Check the attachment limits, make sure the selected AI mode supports the file type, grant the needed device permission, and retry on a stable connection. On mobile, videos larger than 32MB may be optimized before upload, but files are rejected if they still exceed the applicable limit after processing.

Answer: You can edit your own non-AI text message for up to 15 minutes after sending it. Open the message menu and select Edit Message.

Mentions and attachments (photos, videos, audio, or files) cannot be edited or replaced. Push notifications already delivered to other participants will not be updated.

Messages sent with @ai on cannot be edited.

Answer: You can delete your own messages sent while @ai is off by opening the message menu and selecting Delete Message.

Deleting a message removes it from the chat, but any push notifications that were already delivered to other participants will not be removed.

Messages sent while @ai is on cannot be deleted.

Answer: No. Deleted private AI chats and deleted messages are intended to be permanent and cannot be recovered. Messages sent while @ai is on cannot be deleted from the message menu.

For people chats, exiting a chat does not delete the conversation for other participants. Shared messages and media may remain visible to recipients as part of their chat history, so delete specific content before leaving a chat or deleting your account when that content is eligible for deletion.

Answer: Yes. Open chat options and choose Search Messages to find messages by keywords. Tap any result to jump directly to that part of the conversation.

Answer: Yes. You can pin or unpin messages from the message actions. If a chat has pinned messages, you'll also see a pinned-messages shortcut in the chat header to quickly browse them.

Answer: Yes. In chat options, tap Media & Files to browse shared photos, videos, audios, and files in one place.

Answer: Yes. When @ai is off, the attachment menu includes Poll / Survey and Location Pin so you can share decisions and places inside the chat.

Answer: On web, pressing Enter sends your message. Press Shift + Enter to add a new line without sending.

Answer: Yes. On web, you can paste images from your clipboard and drag-and-drop files into the composer. Standard attachment and size limits still apply.

Answer: Yes. For text messages, tap the Narrate option to generate an audio narration. Hashchats creates an audio attachment for that message so you can listen instead of reading.

Answer: Yes. Select text inside a message and choose Ask Hashchats. The selected text is added to your prompt so you can ask AI to explain, rewrite, summarize, translate, or continue from that exact part.

Answer: Hashchats can display markdown tables directly inside messages. When a message contains a table, you can view it in fullscreen or download it as a CSV file.

Answer: Yes. Open the message menu and choose Report Message. You can report messages as unsafe, offensive, spam, or misleading so they can be reviewed.

Answer: For AI-generated messages, Message Details (@ai) shows information about the AI response, such as the model or settings used to generate it.

Answer: Depending on your device and current AI mode, you can upload photos, videos, audio, and files, search for images, insert image links, send GIFs, use the camera, record media, add polls, and share location pins.

Answer: Voice AI calls let you talk with Hashchats in a normal private AI chat instead of typing. Tap the phone button in the chat header, choose an AI voice if you have not selected one yet, and grant microphone permission when your device asks. Voice AI is not available in temporary chats or people chats.

During the call, Hashchats responds by voice in real time and can use web search when fresh information is needed. Final spoken turns from you and Hashchats are saved back into the chat as normal messages, while partial live transcripts are not saved as permanent chat messages.

Voice AI is separate from generated Audio AI or music. Voice AI usage counts toward your AI usage based on active call time.

Answer: An AI-generated message is any response generated by Hashchats' AI—text, image, video, or audio—sent in either private chats or people chats.

Answer: When Text AI is used, Hashchats includes the last 20 messages with full content as context.

If those 20 messages are already full, Hashchats can also prepend pinned messages as additional context.

For image, video, and audio generation, message history is ignored; only the prompt (including hashtags) is used.

Answer: When you reply with @ai, Hashchats only uses the replied-to message as context. Hashchats prioritizes the replied-to message over the broader message history.

• Text AI: Uses all media/text in the replied-to message.
• Image AI: Edits images; uses text as prompt; ignores audio/video/links.
• Video AI: Uses first image only or text as prompt; ignores others.
• Audio AI: Ignores all content of the replied-to message.

Answer: Hashchats automatically selects the most advanced and suitable model for your task—whether text, search, image, video, or audio generation.

Answer: Yes. Text AI's Advanced tier can automatically use search when Hashchats determines that a prompt needs current information. Text hashtags can also be marked Search Enabled when the hashtag needs live information, such as recent news, current rankings, or fresh web results.

Voice AI can also use web search when fresh information is needed during a private Voice AI call. Search and webpage context can add token usage because Hashchats has to process the search results and page content as context.

Answer: Besides tapping the toggle, keyboard shortcuts are available (web only):

You can also type @ai in the message field to activate it.

Answer: Yes. Hashchats can automatically detect what you're trying to create and switch modes accordingly. You can manually override this by selecting a model, which pauses auto-switching until the next session. Voice AI is separate from prompt auto-selection and is started from private AI chats.

Answer: Temporary Chat mode lets you keep an AI conversation out of your regular chat history. Temporary chats are automatically deleted after about 24 hours of inactivity.

Answer: Hashchats includes a personal media library where you can browse your AI-generated photos, videos, and audios.

Answer: Yes. In eligible private AI chats and group chats, open Scheduled Messages to create one-time or recurring AI prompts. Hashchats will send the scheduled prompt and generate the AI response at the selected time.

Answer: Scheduled messages can use supported AI modes like Text, Image, Video, or Audio. You can schedule a one-time prompt or set a recurring schedule such as hourly, daily, weekly, monthly, or yearly.

Answer: Hashchats can remember useful context from eligible conversations to make AI responses more relevant. Chat memory helps AI understand shared context like projects, decisions, preferences, goals, and chat norms. Personal memory helps AI adapt to your own preferences, interests, communication style, and ongoing work when relevant.

Answer: No. Temporary chats and chats with auto-delete enabled do not create durable memory. Personal memory is used only when relevant and can be controlled from your account settings.

Answer: Yes. Go to Account Management, then AI Settings, and turn Personal Memory off. This stops Hashchats from using user-level personal memory for AI personalization.

Answer: Yes. When using Image AI or Video AI, mentioning a chat participant can help Hashchats include that person's profile photo as visual context when available. You can remove attached reference images before sending.

Answer: Yes. You can choose or change your Voice AI voice from Account Management. The selected voice is used when you start private Voice AI calls.

Answer: First check that you have enough AI usage for the selected AI type, that your attachments are supported by the current AI mode, and that your internet connection is stable. Then retry the request. For long prompts or many attachments, try simplifying the prompt, reducing the number of attachments, or switching back to Text AI if Hashchats selected a media mode you did not intend.

Scheduled AI messages also need the chat to remain eligible and your account to have enough available AI usage when the scheduled prompt runs. If usage appears incorrect or a paid request repeatedly fails, contact support with the chat type, AI mode, and approximate time of the request.

Answer: From the Home page, tap New Hashtag. Choose a model, add your prompt and a short description, and then select if it's public or private. If you want the hashtag to stay active for the entire chat (e.g. having a chat with a famous person), so you or others don't have to keep searching for and selecting the hashtag, simply turn on the Is Conversational toggle. If Is Conversational is off, you'll also see an option to turn on Search Enabled for text-based hashtags that need real-time searches, like top 10 news updates. Once created, you can reuse your hashtag anytime to use the prompt without retyping it.

Answer: When you select the @ai toggle, the #tag button will appear, where you can search for hashtags. Trending hashtags are displayed first by default. You can use the search bar at the top to find specific hashtags based on keywords, topics, or categories.

Answer: Public hashtags are ranked based on how often they're used and how helpful the community finds the responses. Popular and effective hashtags naturally rise to the top through upvotes and frequent use.

Answer: Yes, while users only see a hashtag's description, you can report any hashtag that generates content violating our community guidelines—such as hate speech, discrimination, or explicit material. Reported hashtags are reviewed and removed if necessary.

Answer: Universal Hashtags let you set a default hashtag per AI type (Text, Image, Video, Audio) for a chat. Once set, Hashchats automatically applies them when that model type is used. Voice AI does not use Universal Hashtags.

Answer: Removing a contact deletes both users from each other's Contacts lists. To reconnect, a new invite must be sent and accepted. Once a contact is removed, you or the ex-contact cannot start a conversation with each other UNLESS you join via an invitation link.

Answer: Blocking and removing a contact will delete both you and your contact from each other's contact lists. You will also be removed from all chats where the removed contact is a participant.

To reconnect, a new invite must be sent and accepted. Once a contact is blocked & removed, you or the ex-contact cannot start a conversation with each other UNLESS either of you join a shared chat via an invitation link.

Answer: Yes. On mobile, you can invite phone contacts through SMS or email from the Add People flow. They'll receive your chat invitation link and can join after signing in.

Answer: Your data is securely stored, and private chats with AI can be deleted at any time through your AI chats tab. After deletion, your data is permanently removed unless required to be retained by law.

Answer: Go to your Account Management page and tap Delete Account. This action is permanent and will immediately remove all your data and log you out.

Answer: When you delete your Hashchats account, all personal information like your name, profile photo, and account data is permanently removed. However, any messages or media (like photos or videos) that you shared in direct messages or group chats will remain visible to recipients as part of their chat history. This helps preserve the conversation flow for others but your name and photo will be anonymized. If you'd like specific messages or files deleted, please remove them manually before deleting your account.

Answer: You can sign in with email/password, Google, or Apple. Hashchats also supports password reset, email verification, and changing your email/password from account settings.

Answer: You can update your profile details from Account Management and profile settings. Your profile photo is optional: you can upload your own photo or let Hashchats generate one during setup.

Email and password changes are handled through account settings. For security, changing your email or resetting your password may require a verification link sent to your email address. Expired or invalid links cannot be reused, so request a new link if the old one no longer works.

Answer: Check that you entered the correct email address, then check your spam, junk, promotions, or filtered folders. If the message still has not arrived, request a new verification or password reset link from Hashchats.

For your safety, never share passwords, reset links, or verification codes with support. If you still cannot access your account, contact support using the email address associated with your Hashchats account so we can help you troubleshoot.

Answer: No. You can upload your own photo, or Hashchats can generate one for your profile during setup.

Answer: Yes. On mobile, Account Management includes quick controls for camera, microphone, location, contacts, and notifications.

Answer: When eligible messages or chats are removed, Hashchats also cleans up related stored memory where applicable. Temporary and auto-delete chats are designed not to create durable memory in the first place.

Answer: We're available 24/7 through our AI-powered customer support agent, which you can use to quickly ask any questions. If needed, you can also request live chat support with a human directly inside the customer support chat. Alternatively, you can email us at [email protected] for further assistance.