Frequently Asked Questions

Answer: An AI Message is any response generated by Hashchats' AI—whether it's text, an image, or a video—sent in AI-only chats, DMs, or group chats when you toggle @ai.

Answer: When @ai is active in a DM or group chat, Hashchats include the last few messages with their full content to provide context for the AI. This helps generate more relevant responses. For best results, it's always good practice to restate or clarify your question if you think it might need additional context, especially in longer threads.

Answer: To avoid hallucinations or irrelevant outputs, Hashchats excludes previous messages' content when generating images or videos. The AI relies solely on the prompt (including hashtag content) to ensure clarity and focus.

Answer: Yes, you can always send files (including images, videos, and documents) in group chats. AI models can also understand attached files based on it's capabilities.

Answer: Hashchats supports a range of models for generating text, images, and video. The platform auto-selects the most suitable model based on your prompt's topic. For example, Claude is chosen for programming responses, while ChatGPT may handle general queries. If real-time data is needed, a Search model like Perplexity is triggered.

Answer: Hashchats use a vision model to analyze the image, extract relevant details in text form, and pass them as context to a text model. The transcribed content counts as input tokens.

Answer: From the homepage, tap “New Hashtag.” Choose a model, add your prompt and a short description, and then select if it's public or private. Want the hashtag to stay active for the entire chat—like for therapy or chatting with a famous person—so users don't have to keep searching for and selecting it? Turn on “Is Conversational” toggle. If “Is Conversational” is off, you'll also see an option to turn on “Search Enabled” for text-based hashtags that need real-time searches, like top 10 news updates. Once created, you can reuse your hashtag anytime to use the prompt without retyping it.

Answer: When you select the @ai toggle, the #hashtag button will appear, where you can search for hashtags. Trending hashtags are displayed first by default. You can use the search bar at the top to find specific hashtags based on keywords, topics, or categories.

Answer: Public hashtags are ranked based on how often they're used and how helpful the community finds the responses. Popular and effective hashtags naturally rise to the top through upvotes and frequent use.

Answer: Yes, while users only see a hashtag's description, you can report any that generate content violating our community guidelines—such as hate speech, discrimination, or explicit material. Reported hashtags are reviewed and removed if necessary.

Answer: Group chats support up to 100 participants. Any Pro user in the group can toggle @ai to bring AI into the conversation, enabling real-time assistance for everyone. Free users can participate in the chat and view AI responses, but their ability to interact directly with the AI is limited. This makes collaboration with AI seamless in team settings.

Answer: No, users cannot remove others from a group chat. If someone wishes to leave, they can do so themselves.

Answer: When @ai is off, you can attach files, images, GIFs, and links using the attachment icon across all chats. When @ai is on, you can still attach files but only specific types for each AI's capabilities. Text AI can understand all files except videos (i.e. images, pdfs, docs etc). Image AI can only understand a maximum of 8 images. Video AI can only understand a maximum of 1 image.

Answer: Hashchats provides convenient keyboard shortcuts to enhance user experience.

Answer: Click “Add People to Chat” and send them the invite link. Once they accept, the chat will appear in your Chats tab. Invitation links expire after 24 hour for privacy reasons.

Answer: Chats with multiple participants cannot be deleted but can be exited at any time. This will remove the chat from your Chats tab.

Answer: Your contact list shows people you've interacted with in DMs or groups in the past. Hashchats doesn't sync external contacts. Only a name and profile photo (if added) are shown.

Answer: Removing a contact deletes both users from each other's Contacts lists. To reconnect, a new invite must be sent and accepted. Once a contact is removed, you or the ex-contact cannot start a conversation with each other UNLESS you join via an invitation link.

Answer: Blocking and removing a contact will delete both you and your contact from each other's contact lists. You will also be removed from all chats where the removed contact is a participant.

To reconnect, a new invite must be sent and accepted. Once a contact is blocked & removed, you or the ex-contact cannot start a conversation with each other UNLESS you join via an invitation link.

Answer: Your data is securely stored, and private chats with AI can be deleted at any time through your AI chats tab. After deletion, your data is permanently removed unless required to be retained by law.

Answer: Go to your Account Management page and click “Delete Account.” This action is permanent and will immediately remove all your data and log you out.

Answer: When you delete your Hashchats account, all personal information like your name, profile photo, and account data is permanently removed. However, any messages or media (like photos or videos) that you shared in direct messages or group chats will remain visible to recipients as part of their chat history. This helps preserve the conversation flow for others but your name and photo will be anonymized. If you'd like specific messages or files deleted, please remove them manually before deleting your account.

Answer: The $20/month Pro subscription includes everything available to free users, plus $20 in AI usage credits each month to access AI-specific features. These features include private AI chats, group collaboration with the ability to summon AI whenever needed, and a real-time AI usage summary. This means you can generate Text, Images, and Video using AI—up to a total of $20 each month. After that, pay-per-use pricing applies for the rest of the billing period.

AI Usage Pricing Details & Breakdown

Note #1: Even though Advanced models cost slightly more than Premium, they usually use fewer tokens for a similar response, giving you more value for your money.

Note #2: Premium models count internal "thinking" or "reasoning" steps as part of token usage. You won't see these steps, but they make responses smarter and more accurate.

Answer: Once you exceed your $20 in included usage, you'll automatically transition to pay-per-use billing at the same rates. AI usage is tracked in real time and shown in your usage summary on the Account Management page. Any overages are automatically billed in your next billing cycle.

Answer: You can check your real-time usage summary anytime on the Account Management page. It provides a breakdown of your text, image, and video usage for the current billing period in real-time.

Answer: Tokens are units of text that Hashchats' AI processes, roughly equivalent to pieces of words. For English text, you can estimate:

• 1 token ≈ 4 characters
• 1 token ≈ ¾ words
• 100 tokens ≈ 75 words

For example, 1-2 sentences are about 30 tokens, and a paragraph is around 100 tokens. Token counts vary by language (e.g., “Cómo estás” in Spanish is 5 tokens for 10 characters). To calculate the exact token usage for your prompts, use OpenAI's Interactive Tokenizer Tool, which shows how text is split into tokens. Note that tokenization may differ slightly depending on the AI model used.

Answer: Unused free credits expire 1 month after sign-up and do not roll over. Check your Account Management Page anytime to see your remaining balance and expiration date.

Answer: We have automatic systems in place to detect spam-like behavior i.e. cases where the same device or the same individual attempts to sign up multiple times. If flagged, accounts may not receive any free credits at signup. This process is automated and there are no exceptions. We do this to keep things fair for everyone and to grow responsibly.

Answer: Yes, you can cancel your Pro subscription plan anytime through one of the following options:

• Billing Portal: Go to your Account Management page, select Manage Subscription, and cancel via Stripe.
• Account Deletion: On your Account Management page, choose Delete Account to permanently remove all data and cancel your subscription.

Note: Deleting your account is irreversible and will result in the loss of all associated data.

Answer: We accept all major credit cards, Apple Pay, Google Pay, and Buy Now, Pay Later options (e.g., Affirm, AfterPay, Klarna) via secure Stripe payments.

Answer: Currently, we offer monthly billing only for maximum flexibility. Stay tuned for future updates!

Answer: We don't offer refunds for canceled subscriptions. If you're facing technical issues, reach out to [email protected], and we'll help resolve them.

Answer: We're here 24/7 via the Hashchats chat bubble or email at [email protected].