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Why didn't I receive any free credits?

Reviewed October 17, 2026

The one-time trial is subject to signup eligibility checks.

Answer

Repeated signups or signals of abuse can prevent trial credit from being granted. A matching email address or device record can prevent another grant after account deletion. Check Account Management for your balance. If you have a question about eligibility, contact Customer Support; another signup or account deletion does not guarantee new credit.